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“Take care of your employees and they’ll take care of your business.” It’s easier than it sounds. “Take care of your employees and they’ll take care of your business.” Virgin Group founder Richard Branson once said in a 2015 interview. This is especially so for hoteliers, where staff are the backbone of your hotel and […]

Mobile solutions are all the talk these days. Here are the ones you definitely can’t miss out on. It’s no news that travellers these days are so used to constantly being on the move and on their phones. Whether they are on a holiday or a work trip, they expect their hotel services to be

Every hotel needs its own IT helpdesk – is your current helpdesk the best fit for you? Every hotel needs its own IT helpdesk, whether it be internal, outsourced, or even both. To support the systems and applications that the hotel staff use daily and are dependent on, a helpdesk can act as a one-stop

Industry veteran Robert Chong shares three things all hoteliers should know about this swift-changing and rapidly growing region. The hospitality industry in Southeast Asia is spreading its wings and poised for greater heights. The region is the fastest growing travel market worldwide, with Global Data’s March 2019 report forecasting that international visitors to the ASEAN

The property management system plays a critical role in every hotel’s day-to-day operations – here’s how to know what’s right for yours. Defined as a platform that enables a hotel or group of hotels to manage front-office operations, a property management system plays a critical role in a hotel’s day-to-day operations – from reservations to

With cleanliness and safety now in the spotlight, how can you continue keeping your business both hygienic and environmentally sustainable? With an industry-wide move towards cleaner practices amidst the gradual reopening of businesses and emergence of countries from lockdown, it’s time to re-examine how we can develop hygienic practices without compromising on the sustainability efforts

Going touchless doesn’t mean we need to run the risk of losing the human touch that defines the hospitality industry. As travel slowly resumes and properties reopen, hotels worldwide are reducing physical interaction out of consideration for guest and staff safety, in the form of touchless technology and the removal or adaptation of familiar hotel

The food and beverage industry has to adapt accordingly to the changes COVID-19 has brought about. Here’s how businesses can make the most of changing consumer behaviour. With COVID-19 here to stay for the foreseeable future, the food and beverage industry has to brace itself for more rapid changes and rise to adapt accordingly. In