Articles

Slowly but surely, steps are being taken to restore domestic and international travel. A year on from the first international lockdowns brought about by COVID-19 last March, the world has begun its slow return towards normalcy. We take a look at what progress has been made, and what it might mean for hospitality companies and […]

As hotels worldwide welcome guests again, what are you doing in preparation? As countries progressively emerge from lockdown, businesses worldwide prepare to reopen their doors to our new post-coronavirus reality. For the hospitality industry, it spells the start of a long and challenging road to recovery, amidst new regulations, heightened concerns and increased competition. Social

The payment process is one of the most invisible parts of your business, and also one of the most important. It’s one of the most invisible parts of your business, but one of the most defining parts of the customer experience. While it might be tempting to funnel your limited budget into improving other aspects

It’s the buzzword in today’s world, but how exactly can you incorporate it in your hotel? In the era of Big Data, data and business strategy are even more closely intertwined than ever before – top-of-the-line technology infrastructure now boasts strong data production capabilities, and companies look to choose data-centric technologies when undergoing digital transformation.

How do you make sure your hospitality technology provider can meet your property’s needs and technical requirements? These days, technology is an inseparable part of the hospitality business, or any industry for that matter. Big or small, all properties have dedicated teams to handle their IT operations, from property management systems that span multiple properties,

Take a look at 4 kinds of hotel technology that you can adopt to leave a lasting impact on your guests. The guest experience is central to the business of hospitality, but as time passes expectations have changed. With the rapid rise and development of technology, guests demand more than ever from their hotel stays,

In this article, we share 5 reasons why you need to turn to an external support provider for your IT needs. From the moment a potential guest books a room at your hotel on an online travel agent’s website, to when they press a button to notify staff of their housekeeping needs, to the instance

“Take care of your employees and they’ll take care of your business.” It’s easier than it sounds. “Take care of your employees and they’ll take care of your business.” Virgin Group founder Richard Branson once said in a 2015 interview. This is especially so for hoteliers, where staff are the backbone of your hotel and

Mobile solutions are all the talk these days. Here are the ones you definitely can’t miss out on. It’s no news that travellers these days are so used to constantly being on the move and on their phones. Whether they are on a holiday or a work trip, they expect their hotel services to be

Every hotel needs its own IT helpdesk – is your current helpdesk the best fit for you? Every hotel needs its own IT helpdesk, whether it be internal, outsourced, or even both. To support the systems and applications that the hotel staff use daily and are dependent on, a helpdesk can act as a one-stop